Services
Whether your needing service on your presentation systems, or some telephone support, you can always call our service department and we will be more than happy to assist your audio visual needs.
Phone Support and Response:
Calls made to Service Dispatch / Technician will provide support to return system to operation and/or scheduling of onsite service call. Messages left during regular business hours (8am-5pm) will be returned within 2-hours of your call for assistance.
Dispatch of repair Technicians can be arranged by calling (510)-741-2925. Phone line is forwarded to Technician-on-call’s cell phone when in the field or during off-hours.
| Standard Rates and Hours of Operation: | Normal Business hours: | 8am-5pm Monday - Friday |
|---|---|
| Field Service (normal hours) | $125.00 / hour (2-hr minimum) |
| Field Service (off hours) | $187.50 / hour (4-hr minimum) |
| Depot Repair | $115.00 / hour (1-hr minimum) |
| Travel* | $55.00 / hour (1-hr minimum) |
*Travel hours are logged from Pro Media or location of previous Service call and return.
Specialty Technicians such as Crestron / AMX Certified programmer are at the same “Field Service Rate”
Service Contracts:
Pro Media Service Contracts are the ideal solution for your Facility Manager, IT manager and end-users. With qualified Technicians, Support by leading equipment manufacturers and attentive management; Pro Media is the centralized solution for the care and maintenance of your integrated AV System and portable equipment.
Our qualified Service personnel will repair and maintain your Audio Visual System with efficiency and a superior level of courtesy and respect. Our Technicians have received training from equipment manufacturers as well as valuable field repair experience.
Service contracts are tailor-made to fit the needs of your facility. We will also make recommendations when Lamps may be needed or when Manufacturers are offering special discounts for products of interest.
All Pro Media Service Contracts include:
- Phone support
- Single-source service dispatch
- Preventative Maintenance
- Prompt response
- Software Upgrades
- Discount on repair parts (includes lamps)
- End-user Training
- Manufacturer/warranty assistance
- Pro-active Management
Special features that can be chosen are:
- Unlimited Onsite Field Service visits
- Onsite Systems Technician –Immediate response, daily meeting room preparation (at your facility 40 hours per week)
- Discounted labor rates for Onsite or Depot repair
- Faster Field Service Engineer response rates (onsite within 12 hours, 24 hours, or 48 hours)
Service Operations Manager
Patrick Waller
510-741-2925
Call for further explanation or to customize your Service Contract.